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      FAQ

      What could be the cause of my refrigerator's noisy operation?

      There may be a change in the sound level of the refrigerator due to the change in ambient temperature. – If there is noise during operation, this is because the floor is uneven or weak.

      My refrigerator freezes my vegetables, fruits, all my food. What should I do?

      If your refrigerator has a cooling setting, you should set it to +4 / -18. If your refrigerator has an adjustment knob, you should set it to 2. If your refrigerator is set to Max – Min, set it to Min. Place the food so that it does not touch the back wall.

      Droplets are forming on the inner back wall of my refrigerator, what could be the cause?

      This is completely normal if your refrigerator has automatic defrosting. In no-frost appliances, the moisture inside hits the back wall of the cooling compartment and freezes. It is then thawed again by defrosting.

      Ice layers are forming in the freezer compartment of my refrigerator, what could be the cause?

      The door of the freezer compartment may have been left open. Unplug your freezer and allow it to defrost, then clean it and use it. This is not a malfunction.

      My washing machine is not taking water. What could be the cause?

      The loading door of your machine may not be closed. Check that the faucet may be closed or the water may be cut off.

      My washing machine won't drain the water. What could be the cause?

      The dirty water drain hose may be clogged or the hose may be broken. Fix your hose by cleaning it. The filter pump may be broken or clogged.

      Water is coming out of the front of my washing machine. What could be the cause? What should I do?

      Check the screw connections of the inlet hose. Check the discharge hose, it may be leaking. Replace the drain hose.

      My washing machine won't spin. What could be the cause? What Can I Do?

      Unplug your machine and open the cover at the bottom, something may have got into the pump filter (money, button, buckle). Water will flow when you open the cover, this is not a malfunction. If the load of your machine is heavy, it may not spin at that time.

      My dishwasher is not draining water. What could be the cause? What Should I Do?

      Your dishwasher filter (lemon seeds, glass pieces, etc.) may be clogged. Clean the drain hose and filter. After checking, you can still run your machine. If the same problem persists; your pump may be broken and you need to call for service.

      The detergent does not dissolve in my dishwasher even though the program is over. What could be the cause? What Should I Do?

      Check that there may be dishes in front of the detergent compartment. Make sure that the front of the detergent dispenser is open.

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